What We Collect and Why We Collect It
When you register, we collect your name, email address, phone number and the details you provide during account verification. Every time you fund your account through bKash, Nagad or Rocket, we log the transaction reference and amount — not your full wallet PIN or credentials, which
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stay inside the wallet app itself. We use this payment data to match your deposit to your account and to meet our fraud-prevention obligations. When you browse the lobby on your mobile device, we collect session data such as device type, browser version and IP address
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so the site loads correctly. We do not sell this information to third parties. We may share data with payment processors and identity-verification services strictly to keep your account secure and transactions accurate. Data retention periods depend on the nature of the record: account registration data
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is held while your account remains open; transaction records are kept for the period required under applicable rules. Eligibility to hold an account is subject to your local law and the regions we serve. If you are in a region where access is restricted, we are
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required to flag and close the account, at which point retained data follows our standard deletion schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.